Warranty

CONSUMABLE PRODUCT LIMITED WARRANTY

For consumable product (non-equipment) inquiries please call DenMat's Customer Support Team at 800-228-5595 or email support@oralprocare.com.

 

While we believe you will be delighted with our products, we understand that 100% satisfaction is not always possible. In such event, we are happy to replace or refund your purchase price of any DenMat consumable product that is determined to be defective if you notify us within 30 days of the purchase date. This is your exclusive remedy.

 

ROTADENT PROCARE LIMITED PRODUCT WARRANTY

Den-Mat Holdings, LLC (“DenMat”) warrants that certain components of the Rotadent toothbrush are warranted to be free from defects in material and workmanship when operated and maintained according to the product Instructions for Use, subject to the limitations of this Limited Product Warranty.

 

This Limited Product Warranty is contingent upon your proper use of the Rotadent toothbrush. Any use not within the instructions for use, or other improper use, storage, maintenance, or resale of the product by the Purchaser will void this Limited Product Warranty. DenMat reserves the right to change warranty limitations or product replacements at any time. This warranty is non-extendible by replacement and is applicable only for Rotadent toothbrushes sold within the United States and Canada.

 

Your warranty is activated from the date of purchase for two years if ordered via oralprocare.com or by calling 800-228-5595 within 30 days of purchase from a dental office or authorized retailer. The warranty for an unregistered device is limited to one year. A proof of purchase or receipt is required by DenMat for the warranty to be valid. DenMat recommends that you keep your proof of purchase or receipt in a safe place in case you need to refer to it at a later date.

 

This Warranty Does not Cover:

  • Rotadent units obtained from a source other than oralprocare.com, a dental office, DenMat or a distributor authorized by DenMat.
  • Lost or stolen units.
  • Any defects (e.g. cosmetic imperfections) that do not affect the ability of the Rotadent to function properly.
  • Shipping and handling costs to and from DenMat for warranty replacement.
  • Misuse, abuse, dropping, or other damage caused by electrical power surge or operation in ways not recommended or authorized by DenMat.
  • Brush heads or other Rotadent accessories.

 

ROTADENT PROCARE WARRANTY CLAIMS

To submit Rotadent ProCare warranty claims, please call 800-228-5595 or email us at rotadentwarranty@denmat.com.

 

If it is determined that your product must be returned, a DenMat Customer Care Representative will provide you with a Return Material Authorization (“RMA”) number. Any returns sent to DenMat without an RMA will not be eligible for processing under this Limited Product Warranty.

 

Purchaser must return the product to DenMat in an adequate container for shipping, with freight and insurance prepaid. The RMA number must appear on the outside of the shipping container. Upon receipt, DenMat will promptly replace, at its sole discretion, the defective product, and return said product to Purchaser, freight and insurance prepaid. If DenMat elects to replace the product, any returned product will become the property of DenMat, and the replacement product will retain the balance of the Warranty Period from the returned product.

 

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED; AND DENMAT EXPRESSLY DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. DENMAT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT.

 

INDEMNITY 

You agree to hold DenMat and its respective officers, directors, employees, agents, successors, and assigns harmless from and against any claim, loss, damage or expense, including attorney’s fees and court costs, arising from or related to your use or misuse of DenMat’s products.

 

CONTACT DEN-MAT HOLDINGS, LLC:
DenMat
P.O. Box 1729, Lompoc, CA 93438-1729
800-228-5595
support@oralprocare.com

 

(Revised Form 03-Sep-2020)